Pandora Services is looking for Community Support Worker Team Lead in the Surrey & surrounding areas.

Pandora Services is a Community Health Organization dedicated to assisting those who require specialized support such as: personal care, life skills training, companionship, & other personalized assistance to individuals with disabilities, living with mental health challenges, & those in need of specialized support. 

Focusing on Person-Centered Care, we offer a holistic approach to gain a more in-depth understanding of the persons served personal needs and to assist in the development of a Personalized Care Plan.

Our team grows by focusing on our core values of love, respect, compassion, and fun—principles that are not just part of our mission, but reflected in how we show up every day. These values shape how we support the individuals we serve, collaborate with our colleagues, and care for ourselves. We’re looking for people who genuinely live these values and are committed to creating a workplace rooted in empathy, connection, and joy

A Community Support Worker - Team Lead for Pandora Services is expected to provide personal, social, emotional and some physical support to the persons served and in some cases, oversee home management tasks. They may also work in collaboration with community outreach programs and health teams. They provide care in the homes of the individuals served or offer assistance & support services to those in need of rehabilitation and their families.

As a Team Lead, you will act as the primary point of contact on select individual’s care teams and serve as a liaison between the support staff and your Service Area Manager and/or Supervisor. You may help coordinate scheduling and are expected to communicate effectively and professionally with the persons served, their families, coworkers, management, service providers, and any other necessary people within the care team.

You will also be responsible for completing reports, maintaining daily documentation, and ensuring clear, accurate communication—both digitally and in person—while supporting your team in doing the same.

Your role is crucial in maintaining smooth coordination and alignment across all aspects of the care team.

The responsibilities of a Community Support Worker Team Lead include providing meaningful companionship, assisting with personal care (grooming, dressing, hygiene, toileting, feeding), and managing household tasks (cooking, cleaning, grocery shopping). You will ensure living conditions are maintained to keep a hygienic, safe, and healthy environment, monitor medications in line with individualized care plans, and provide any other necessary support.

You may also advocate on behalf of individuals to help them understand their rights regarding legal or financial issues. Your role also includes monitoring the progress of the individuals by observing daily activities, tracking and reporting behaviours and medication administration, filing reports to supervisors or managers, and conducting evaluations of program effectiveness to recommend improvements.

As a Team Lead, you will also help oversee shift schedules, provide guidance to support staff, and ensure care plans are being followed appropriately along side the Service Area Managers and/or Supervisors. You’ll support individualized training for new team members and communicate regularly with management regarding additional training, resources, or supports needed.

It is important for support workers to understand that each individual served has specific needs based on their unique situation. All Pandora staff receive adequate training tailored to the individual and are encouraged to apply their skills to the personalized care plan. Staff are also expected to embody our mission, vision, and values by providing compassionate care, fostering genuine connection, and supporting others with respect, empathy, and joy.

Ideal candidates will have strong leadership, communication, time-management, organizational, interpersonal & technological skills.

At Pandora Services, our mission is to help individuals connect to their community resources, strengthen professional relationships, and build self-confidence.

We want each person we serve to feel empowered and become a valued member of their community.

We bring this same commitment to our team—ensuring you feel supported, heard, and given opportunities to grow. We tailor support to meet your individual needs as a staff member so you can reach your fullest potential.